End-to-End Equipment Services
Medical Imaging Equipment Services Installation
From deinstallation and international logistics to on-site installation, commissioning, and ongoing preventive maintenance, NOVO Imaging handles every phase so your team focuses on patient care.
Experienced Technical Team
Warranty Confirmed in Quotation
Global Reach
Remote Support
Service At a Glance
14,000+
Spare Parts in Stock
40+
Countries Served
Under 1 hr
Typical Response Time
15+ Years
Experience of Senior Team Members
Experienced Technical Team
Qualified technical partners, per the agreed project scope
Warranty Confirmed in Quotation
Confirmed individually per system
Global Reach
On-site anywhere in 40+ countries
Remote Support
Helpdesk available 24/5
What We Do
Six Services.
From deinstallation at the source facility to the first patient scan at the destination — every step covered under one roof.
Core Service
Deinstallation & Removal
Experienced medical-imaging professionals safely disconnect, de-energise, and remove your system according to the agreed project scope — minimising site disruption and protecting asset value.
- Structured disconnection procedures
- Data wiping in line with the agreed project scope and applicable data-protection requirements
- Crating and climate-controlled packaging
- Full photographic deinstallation report
Most Requested
International Logistics & Shipping
We manage end-to-end transport — customs documentation, import licences, freight insurance, and last-mile delivery — across 40+ countries.
- Full customs clearance & import documentation
- Air, sea, and road freight options
- Real-time shipment tracking portal
- Comprehensive cargo insurance included
Core Service
Installation & Commissioning
Our engineers manage the complete on-site installation — mechanical assembly, electrical connections, software configuration, and IQ/PQ acceptance testing.
- Site survey & room preparation guidance
- Full mechanical & electrical installation
- Calibration & image quality validation
- Acceptance test documentation package
Training
Operator & Clinical Training
Tailored on-site or remote training programmes for radiographers, radiologists, and biomedical engineers — from basic system operation to advanced protocol optimisation.
- On-site or live remote training sessions
- Protocol library setup & dose optimisation
- Biomedical / service engineer training available
- Training completion certificates issued
Maintenance
Preventive Maintenance (PPM)
Scheduled preventive maintenance visits by OEM-trained engineers reduce unexpected downtime and extend system longevity — with full documentation for accreditation and audit.
- Annual or bi-annual PPM visit packages
- Tube performance & detector health checks
- Software update assessment & patching
- Detailed PPM report for compliance records
Add-on
Refurbishment & Upgrades
Extend the life and clinical capability of existing systems with targeted component refurbishment, software upgrades, or full cosmetic and mechanical restoration.
- X-ray tube and detector replacement
- Software licence upgrades (e.g. iterative recon)
- Full cosmetic restoration & repainting
- Post-refurbishment performance certification
Our ProcessHow a Typical
How a Typical
Project Unfolds
Every engagement follows a structured process — no surprises, no hidden steps.
Site Assessment & Technical Review
We review your floor plans, power specs, and shielding data. Our engineers flag any room preparation requirements before equipment arrives.
Deinstallation at Source
Our experienced team disconnects and crates the system at the seller's facility, photographing each stage for documentation and insurance purposes.
Logistics & Customs Clearance
We manage all freight documentation, import licences, and customs formalities — keeping you updated via our shipment tracking system.
On-Site Installation & Commissioning
Engineers install, connect, calibrate, and perform full acceptance testing at your facility — handing over the system scan-ready.
Training & Handover
Clinical and technical staff receive hands-on training. All documentation, software licences, and service history are transferred to you.
40+
Countries Served
1,300 m²
Warehouse
Experienced Technical Team
After-Sales SupportChoose Your
Choose Your
Support Package
Post-installation support tailored to your budget and operational requirements.
Tier 1
Essential
Remote helpdesk access and access to our spare parts network for facilities with in-house biomedical engineering.
- Remote helpdesk support (business hours)
- Spare parts sourcing & supply
- Access to service documentation library
- Annual PPM visit
- On-site engineer visits
- 24/7 emergency response
Most Popular
Tier 2
Professional
Full preventive maintenance + on-site corrective support for facilities that need reliable uptime and minimal downtime risk.
- Remote helpdesk (extended hours)
- Spare parts sourcing & priority supply
- Annual PPM visit by experienced engineer
- 2× on-site corrective visits per year
- Software update assessment included
- 24/7 emergency response
Tier 3
Premium
Comprehensive coverage — scheduled on-site support, priority emergency response, and a dedicated account engineer for maximum uptime.
- Extended-hours remote helpdesk support
- Priority spare parts with loan unit option
- Bi-annual PPM visits included
- Scheduled corrective visits per agreed plan
- Priority emergency engineer response
- Dedicated account engineer assigned
